Harrington Group International, LLC (HGI) is a privately held American software development company that provides enterprise solutions for quality management and process improvement. Founded in 1991 by Rick Harrington, Jr., the company is headquartered in Maitland, Florida, and operates in the quality management software (QMS) sector.
With approximately 30 employees, HGI has developed a range of tools and platforms used by organizations across industries, including aerospace, healthcare, automotive, life sciences, manufacturing, and technology.
Harrington Group International was established in Orlando, Florida, in 1991 by Rick Harrington, Jr. The company was established to meet the increasing demand for software tools that can streamline compliance, enhance operational efficiency, and support quality assurance frameworks.
Since its inception, HGI has concentrated on creating software solutions to help businesses meet changing industry standards, especially those set by the International Organization for Standardization (ISO). Although the company started in Orlando, its headquarters are now in Maitland, Florida.
Despite having a relatively small team of about 30 employees, HGI has kept a steady presence in the enterprise software industry. The company works with clients in the U.S. and around the world, including several Fortune 500 firms, offering both traditional software and cloud-based services.
HGI operates in the quality management software industry, delivering enterprise platforms designed to help organizations meet compliance obligations, manage risk, and enhance efficiency.
Its software is used in regulated sectors like aerospace, healthcare, and medical devices, where quality standards matter. The company’s solutions integrate with workflows and align with standards like ISO 9001.
The company’s flagship product is the Harrington Quality Management System (HQMS), introduced in 2002. HQMS is a web-based enterprise software platform that provides integrated modules for managing quality processes.
These include audit management, document control, training, calibration, project oversight, risk management, and supply chain management. HQMS has been positioned as an end-to-end solution for organizations seeking to align quality control with broader business operations.
Early in its history, the company released MS-DOS-based tools such as The Cost of Quality, Corrective Action, and ISO Online. These tools were among the first of their kind and were created in collaboration with ISO and the American Society for Quality (ASQ).
By 1998, HGI had introduced CaWeb, the first web-based quality management application, followed by the launch of HQMS in 2002 as the company’s fully integrated enterprise platform. Over time, HGI expanded its offerings to include software-as-a-service (SaaS) products.
Corrective Action software was moved online in 1998, and full enterprise QMS solutions were introduced in the early 2000s. The transition from desktop tools to cloud-based platforms has since become a central part of the company’s operations.
Beyond software platforms, HGI offers complementary services, including application hosting, user training, data migration, and system integration. Specialized solutions include a Supplier Collaboration Portal and standalone SaaS modules.
In 2025, HGI launched Calibration Recall SaaS, a tool designed to help organizations improve compliance and manage calibration processes more efficiently. HGI’s client base spans a wide range of industries, with its solutions adopted by multinational enterprises as well as smaller organizations.
Fortune 500 companies are among its users, particularly those in sectors with complex compliance requirements. Through its suite of products and services, HGI has established a role in helping businesses integrate quality management into daily operations and long-term planning.
The company has a long-standing link with Dr. H. James Harrington, an authority in quality management and author of over 55 books. He is often cited alongside figures like Philip Crosby, Joseph Juran, and W. Edwards Deming.
In 2022, PR Newswire marked the company’s more than 30 years of activity in the QMS industry, while EINPresswire highlighted the continued availability of its legacy desktop tools. Quality Magazine has published content in alignment with the company’s sector, and in 2023, TechBullion profiled HGI’s contributions to quality management and process improvement.
In July 2025, IssueWire reported on the launch of Calibration Recall SaaS. Software review platforms, including Software Connect, TrustRadius, and SelectHub, have provided overviews and user assessments of HQMS. Regional media, such as the Andalusia Star News, have also reported on the company’s role in the quality management software industry.
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