Excellent customer service and exclusive perks — that’s how Justin Boutilier, manager of LightTouch Med Spa Orlando, has built a large and thriving medical treatment service in only two and a half years. “For us, client retention is always at the top of our list of priorities,” he says. “We highly value our clients and never take them for granted.”
That’s why customers who want the highest quality medical treatments that deliver the best results should consider LightTouch Med Spa Orlando.
LightTouch Med Spa Orlando’s unparalleled promotions
Unlike other medical spas, which often make people sign membership contracts, LightTouch Med Spa Orlando keeps clients coming back voluntarily with attractive incentives. “We offer a return rate for some of our services, such as Botox,” Boutilier explains. “If you pre-schedule your next visit, we offer an extra discount to reward you for coming back. This rate is extremely competitive industry-wide across the country.”
Boutilier’s team also provides free consultations to new clients. These sessions cover the medical center’s full range of services and focus on any advice prospective patients have received from medical professionals. “This gives them a full 360-degree picture of how they can address any concerns they may have with their skin or their current look,” he says.
Boutilier’s staff takes care of clients with such personalized attention that every customer is encouraged to discuss their experience at LightTouch publicly. “We ask our clients if they have a few moments to scan the QR code on the back of our business cards and leave us a review,” Boutilier says. “The more detailed, the better, since this lets everyone else know what they can expect.”
As of March 2023, LightTouch Med Spa Orlando has a list of 330 glowing reviews online. Time and time again, patients praise the staff’s active listening skills and ability to deliver the desired results.
The secret to LightTouch Med Spa Orlando’s success
For Boutilier, pleasing customers simply makes good business sense. “Having a large number of loyal customers demonstrates the health of your business, its team, and your reputation,” he explains. “When you don’t need to rely on new customers as your source of revenue, you can re-invest further into your marketing initiatives.”
Rather than spending money attracting new customers, therefore, LightTouch Med Spa Orlando prioritizes incentives for repeat business. “We believe that rewarding our loyal customers is the way to go,” Boutilier says. “For that reason, we constantly send out promotions to our clients through text and offer exclusive rates on our products or services that we’re promoting at the time.”
The result is a thriving community of happy customers. “Once you have created a loyal brand, you will see that your reviews, customers, and staff are all in a great flow-state,” he says, speaking from experience. “Bookings are coming in, revenue is going up, and customers are writing raving reviews and referring their friends.”
Age beautifully with LightTouch Med Spa Orlando
LightTouch Med Spa Orlando is a beautiful 5,000-square-foot facility with 14 state-of-the-art treatment rooms. The highly trained medical staff provides the highest quality injectable and laser services possible.
Regarding injectables, LightTouch Med Spa Orlando offers Botox and Jeuveau, which both remedy crow’s feet, laugh lines, and wrinkles. They also give Juvederm treatments, which sculpt the jawline and plump the lips, cheeks, and chin. With Kybella, a 15-minute non-surgical procedure, they improve the profile by eliminating double chins. They also treat hyperhidrosis, a condition that causes excessive perspiration.
If that wasn’t already enough, the clinic gives laser treatments to remove hair and chemical peels to improve skin. Their microneedling treatments, also known as collagen induction therapy, increase the body’s natural collagen production to nurture healthier skin. Finally, their cutting-edge HydraFacials cleanse, hydrate, and protect the face.
If you’re looking for a medical spa that knows how to pamper and reward its customers, LightTouch Med Spa Orlando is the place for you. “Customers are the number one and only reason why we became successful so quickly,” Boutilier says. “The most rewarding part of our business is helping people look and feel better about themselves. I love seeing our repeat customers age beautifully.”
To get started, check out LightTouch Med Spa Orlando online today.